Terms & Conditions
Charges and Fees.
All prices quoted on this web site are in Australian Dollars.
Complaints and refunds.
Please contact us if you are not entirely satisfied with any product or service bought from us and we will try our best to resolve the problem.
We always carry a wide range of the freshest flowers but sometimes we have to substitute flowers that might be pictured on our web site because of availability at the flower market and seasonality. Rest assured that if our florists do have to substitute then the flowers that we use will be of at least the same value and that the arrangement will be beautiful.
Approved account customers receive a monthly invoice/ statement at the end of each months trading period. These invoices detail all expenses during the months trading. These are seven day accounts and we therefore expect payment within seven days of the commencement of the new month.
A non- refundable deposit of $200.00 is paid at the time of booking the wedding flowers. This amount is deducted from the total cost. Final and full payment is made a minimum two weeks prior to the day of the event.
Collection and Use of Personal Information:Sweet Violets collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information is required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address and contact phone numbers. The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing
Disclosure of Information:Sweet Violets will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless we are required by law to disclose such information. Sweet Violets will never distribute, sell or receive payments or services for disclosing a customer's personal information to any partner or external company.
Security: To prevent unauthorized access, maintain data accuracy and ensure correct use of information collected we have in palce appropriate physical, electronic and managerial procedures to safeguard all information collected online.
The Sweet Violets order page utilises the eWay credit card payment gateway, which is a leading Australian secure credit card transaction service. eWay use the highest level of encryption available and are a tier 1 PCI-DSS compliant gateway that are independently audited, ensuring the highest security standards set by Visa and Mastercard. At no time in the order process are your credit card details captured or stored by Sweet Violets.
Still Uncomfortable Ordering Online? That's ok, online ordering is not for everyone so just give us a call on (02) 9416 2572 and one of our florists will be happy to help you.