Complaints and refunds.
Please contact us if you are not entirely satisfied with any product or service bought from us and we will try our best to resolve the problem.

Account customers.
Approved account customers receive a monthly invoice/ statement at the end of each months trading period. These invoices detail all expenses during the months trading. These are seven day accounts and we therefore expect payment within seven days of the commencement of the new month.

A non- refundable deposit of $200.00 is paid at the time of booking the wedding flowers. This amount is deducted from the total cost. Final and full payment is made a minimum two weeks prior to the day of the event.